Terms of Use

At Delta Investment Partners Pty Ltd (ABN 39 697 900 477) trading as BNV Investment Partners ("BNV", "we", "us", "our") we are committed to providing a high standard of service. If you are dissatisfied with any aspect of our services, we want to hear from you, and we will work with you to resolve your concern fairly and promptly.

BNV is a Corporate Authorised Representative (CAR Number 001322527) of Sandford Capital Pty Limited (“Sandford”) (ABN 82 600 590 887) (AFSL 461981). As the holder of the Australian Financial Services Licence under which we operate, Sandford supports our complaints handling and may be involved in resolving your complaint.

Last updated August 2026.

  • You can make a complaint by contacting us:

    • By email:contact@bnv.com.au

    • By post: Complaints, BNV Investment Partners, Level 20/135 King Street Sydney NSW 2000

    You may also raise your complaint with your usual contact at BNV, who can help you lodge it. A complaint can be made on your behalf by an authorised representative, such as a colleague, adviser or another trusted person.

  • To help us understand and resolve your complaint quickly, please give us as much detail as you can, along with any supporting documentation.

    • We will acknowledge your complaint as soon as practicable (and, in any event, promptly after we receive it).

    • We will investigate your complaint and aim to provide you with a written response setting out the outcome within 30 calendar days.

    • Where a matter is complex and requires more time, we will keep you informed of our progress and may ask you for further information.

  • If you are not satisfied with our response, you may ask for the matter to be reviewed internally by a senior person who has not previously been involved in your complaint. You may also escalate the matter to Fund Base as the licensee.

  • BNV provides financial services to wholesale clients only. The external dispute resolution scheme operated by the Australian Financial Complaints Authority (AFCA) is generally available to retail clients, consumers and eligible small businesses, and may not be available to all wholesale clients.

    If your complaint remains unresolved and you are eligible to access AFCA under its rules, you may refer your complaint to AFCA. As the holder of AFSL 461981, Sandford Capital Pty Limited (FB Corp Limited, ABN 82 600 590 887) is a member of AFCA. AFCA provides a free, independent dispute resolution service and can be contacted at:

    • Phone: 1800 931 678 (free call)

    • Email:info@afca.org.au

    • Website: afca.org.au

    • Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001